Job Description

Data Entry Manager (Remote)

CEC Customer Support

Location:

About the Position:

The Data Entry Manager will lead and oversee a team of Data Entry Specialists supporting Risk Evaluation and Mitigation Strategy (REMS) call center operations. This individual will be responsible for ensuring the accurate, timely, and compliant entry of sensitive program data, while driving operational excellence, team performance and retention, and process improvements. The manager will recognize needs, risks, and barriers and take a proactive approach to troubleshoot and resolve issues. This role is critical in ensuring compliance with FDA regulations and supporting patient safety in accessing specialty pharmaceutical products.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership & Team Management

• Coach, mentor and motivate the team ensuring confidence, product knowledge and quality in work by assisting with training, redirecting to appropriate resources, and confidently assist in trouble shooting needs to the team.
• Collaborate closely with other programs leaders and stakeholders
• Provide ongoing feedback, performance evaluations, and professional development opportunities
• Create and maintain staffing schedules to support operational needs and SLAs
• Collaborate with leadership team and partners providing clear communication to insights, trends, risks and ideas.
• 1:1 meeting weekly with team members for coaching, development, recognizing gaps and opportunities taking actionable steps towards improvements if needed

Operational Oversight

• Monitor daily workflow and productivity, ensuring accurate and timely data entry in REMS databases
• Establish quality assurance measures and conduct regular audits to ensure adherence to SOPs, regulatory standards, and internal compliance requirements
• Serve as the escalation point for complex data discrepancies, technical issues, or procedural questions
• Manage and achieve internal and client KPI’s while ensuring consistent, disciplined use of core processes and procedures.
• Monitor and maintain collaborative and constructive teams chat and collect vital insights to assist in overall goals and initiatives
• Independent in overseeing day-to-day tasks and workload of the team along with monitoring dashboards, reports and ensuring all work is complete

Process Improvement

• Collaborate cross-functionally to identify opportunities for improved data accuracy, efficiency, and automation
• Maintain current knowledge of REMS program changes, network initiatives, and compliance requirements; ensure timely dissemination and team training
• Develop and update SOPs, training materials, and job aids for data entry processes

Compliance & Data Security

• Ensure data entry processes are compliant with all MLS, client, HIPAA, and FDA REMS requirements
• Uphold best practices for handling and protecting Personal Health Information (PHI)

Technology Enablement

• Ensure team proficiency with all relevant platforms, including telephony, CRM, and Microsoft Office Suite
• Provide coaching on efficiency, multitasking, and navigation across multiple screens
• Participate in system testing and requirements as needed.

Reporting & Analytics

• Generate and analyze productivity, quality, and compliance reports to identify trends and inform leadership decisions
• Present regular updates to leadership on team performance, risks, and resource needs

Other duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience:

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred
• 3–5 years of data entry or administrative experience, preferably in a healthcare, pharmaceutical, or REMS environment
• 1–2 years of experience in a supervisory or leadership role

Required License and/or credential(s):

• NA

Required Skills:

• In-depth understanding of data entry best practices and compliance standards in a regulated environment
  • Familiarity with REMS programs, medical terminology, and patient support programs preferred
• Strong leadership and people management skills, with the ability to inspire and guide a high-performing team
• Exceptional attention to detail and commitment to accuracy
• Proficient in using multiple systems and platforms simultaneously (CRM, telephony, databases, Microsoft Office)
• Ability to develop and implement training, workflows, and quality control procedures
• Excellent organizational, problem-solving, and communication skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills and ability to collaborate across functions
• Proficient with keyboarding skills with a minimum typing speed of 40 WPM
• Experience using several software applications within a multiple-screen environment including Microsoft products.

Special Position Requirements:

Travel:

• Minimal travel required >1%

Working Conditions:

• Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Technical Requirements for Work from Home

• Designated workspace free from noise and other distractions
• Dedicated Internet access with at least 100 mbps download speed and 20 mbps upload speed
• Ability to set up MLS-provided computer equipment and connect it to the Internet via ethernet cable preferred

Physical Requirements:

• Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

• Anticipated Salary Range: $27-30hr

  Momentum Life Sciences anticipates that the base salary for this position could range up to $30hr, and will depend, in part, on the successful candidate’s qualifications, including education, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.

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