Job Description

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Overview: Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Essential Duties and Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements.
• Clean guest rooms by category priority.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Service assigned guest rooms. 
• Empty trash containers. 
• Remove all dirty terry and replace with clean par to designated layout 
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor. 
• Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
• Inspect the condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make the bed with clean linen.
• Replace laundry bags and slips. 
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure the correct amount and placement of hangers, extra blankets/pillows, and luggage racks.
• Dust and polish all furniture. 
• Realign furniture to the floor plan. 
• Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect the condition of all furniture for tears, rips, or stains; report any damages to the supervisor. 
• Remove all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames and mirrors. 
• Remove dust and debris on the television, clock radio, and remote control.
• Set the correct time on the clock and the correct TV channel.
• Clean all lamps and light switches; check for proper working order.
• Remove dust, spots, and smears from windows, ledges, and frames. 
• Remove dust, grease, and smears from telephones and reposition them properly.
• Empty the liquid from the ice bucket and wipe all surfaces dry. 
• Remove dust smudges and spills from the mini-bar (including doors and shelves; ensure it is plugged in and securely locked. 
• Remove dust on drapes weekly and realign them to the correct position daily. 
• Inspect the condition of amenities in desk, drawers, and guest service directory; replace designated amounts at proper locations within the room. 
• Remove trash, debris, and cobwebs from balcony/patio.
• Inspect the condition of planters and plants; remove debris. 
• Remove dust, dirt, marks, and fingerprints from the entrance door(s). 
• Ensure the presence of fire safety, rate cards, and DND signs. Inspect condition and replace as needed. 
• Remove dust, dirt, and smudges from the A/C unit, vents, grids, and thermostat. Set the thermostat under seasonal instructions. 
• Remove dust, stains, and marks from all baseboards, ledges, and corners.
• Vacuum carpet in the guest room.
• Spray room with deodorizer. 
• Update status of rooms cleaned on the assignment sheet
• Return and restock the cart at the end of the shift. 
• Empty the vacuum bag and wipe the vacuum clean. 
• Ensure the security of any assigned guest room keys. 
• Handle guest complaints by following the six-step procedures and ensuring guest satisfaction.
• Report any damages or maintenance problems to the Supervisor. 
• Turn over any lost and found items from guest rooms to the Supervisor. 
• Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees. 
• All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.

Language: Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting up to 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Qualifications: High school diploma.

Experience: Minimum one year’s experience cleaning hotel guest rooms.

The pay scale for this position is between $19.50 and $20.00/hour. This is the pay range for this position that the Hotel reasonably expects to pay. 

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