Job Description

Company Overview

We are working with a top-tier residential integration company in the Chicago area focused on delivering intuitive, sophisticated smart home experiences. Privately held and family-oriented, this integrator is known for its warm team culture, cutting-edge technology, and commitment to training and developing future leaders in the AV industry.

Why Join Us?

• Hands-On Learning : You'll train alongside seasoned technicians, mastering repeatable service processes and growing your technical toolkit.
• Supportive Team Culture : No egos—just collaboration, mentorship, and shared pride in doing things the right way.
• Career Growth : This role is structured to help you build independence in servicing Control4 and Savant systems within months.
• Comprehensive Benefits : Full health insurance, 401(k) with 4% match, up to 4 weeks of PTO, paid holidays, and gym access.

Role Overview

As an Entry-Level Service Technician, you will support the service team by assisting with troubleshooting, maintenance, and repair tasks for existing smart home systems. This is an ideal opportunity for someone with basic wiring or install experience who is eager to specialize in the service side of the AV industry.

Key Responsibilities

• Assist in diagnosing and resolving client system issues (remotely and in-person).
• Support the lead service technician on site visits.
• Maintain service records and uphold high standards for system uptime and functionality.
• Learn and adopt standard service processes with a path toward independent assignments.

Qualifications

• 2–4 years of AV cabling or basic install experience (retrofit or new construction).
• Familiarity with smart home systems like Control4, Savant, or similar is highly preferred.
• Self-motivated, punctual, and eager to learn.
• Strong communication skills and client-facing professionalism.
• Valid driver’s license and reliable transportation.

Nice to Have

• Any hands-on Control4 or Savant experience.
• Previous experience in AV support or helpdesk roles.

Compensation:

• $65,000-$75,000 depending on experience

Benefits

• Full Health Insurance Coverage (HMO and PPO options)
• 4% match on 401k retirement plan
• Up to 4 weeks of PTO
• Company Holidays and Personal Days
• Access to an on-site gym for all employees

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