Customer Service Specialist Job at Undefined LLC, Louisville, KY

dEJIUS9iNTdmQldOTFBnQnRncGpSdVpaZ1E9PQ==
  • Undefined LLC
  • Louisville, KY

Job Description

Our growing brands, Onyx + Rose and FIT by Katy, are looking for someone who can delight our potential and current customers through expedient and thorough customer communications. This enthusiastic individual will listen to customers whether they have product questions or order concerns and offer positive and specific solutions to each person. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities 

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every communication
  • Update customer information in the customer service database during and after each communication
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Recommend potential products, services or solutions to management by collecting customer information and analyzing customer needs
  • Provide accurate, valid and complete information by using the right methods/tools
  • Impact the company’s bottom line by problem-solving and turning a customer’s frustration into a positive experience

Qualifications and Skills

  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business-related field preferred)
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays, and weekends
  • Excellent verbal and written communication skills

Experience with any of these softwares is a plus

  • Hubspot 
  • Woocommerce
  • Square 
  • Jira 
  • Smile.io
  • Yotpo
  • Zendesk

Job Tags

Night shift,

Similar Jobs

Mentor A Promise

Game designer / developer volunteer educational game Job at Mentor A Promise

 ...None, Game Designer / Story Developer (Volunteer PromisePlay Educational Game App) Organization Mentor A Promise (MAP) Division PromisePlay MAP Educational Game Initiative Location Remote Type Volunteer (Unpaid) About Mentor A Promise Mentor A Promise... 

Pet Images Resort

Dog Trainer Job at Pet Images Resort

 ...Are you a dog lover who is energetic, hard-working, and solution-driven? Does the idea of working with dogs as a full-time trainer...  ...goals and. A super representation of our brand. We offer: Training. Salary + Commission. Bonuses. Paid Time Off.... 

Harrison Consulting Solutions

Electrical Engineer Job at Harrison Consulting Solutions

 ...A reputable engineering firm is seeking an Electrical Engineer with a focus on Water/Wastewater projects to join their growing team in Pittsburgh! Responsibilities: Plan production for industrial (water/wastewater) and environmental facilities Coordinate... 

Mt. Cuba Center

People & Operations Internship Job at Mt. Cuba Center

 ...Summer 2026 Internship Opportunity (May - August) About the Position The Public Gardens People...  ...offers a unique opportunity for college students to gain comprehensive exposure to public...  ..., Delaware Benefits include paid holidays and sick time Housing is... 

Physical Rehabilitation Network

Insurance Verification Specialist Job at Physical Rehabilitation Network

 ...Summary The Verification Representative is responsible for verifying and obtaining eligibility and benefits as required by insurance companies dependent upon the plan coverage for all patients in the region. The Verification Representative reports to the Verification...