Job Description

POSITION: Case Manager - Supportive Housing

REPORTS TO: Case Manager Supervisor, Permanent Supportive Housing (PSH) Program

CATEGORY: Full-Time/Non-Exempt/Permanent 

LOCATION: In-Person, Fairfax, Virginia

Position Summary:

FACETS is hiring a mission-driven human services professional to join our team as Case Manager for our Permanent Supportive Housing (PSH) program, which provides housing and case management to 68 individuals and families living in group homes, apartment units and single-family residences through programs sponsored by HUD and Fairfax County, 43 units in all. The Supportive Housing Case Manager serves as the primary case manager and service coordinator for participants in FACETS’ Permanent Supportive Housing (PSH) programs. This position provides supportive counseling, community living skills training, and crisis interventions to chronically homeless individuals in residential and community settings.

About the Organization:

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships, and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home . Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Duties and Responsibilities:

• Provides case management and program coordination for individuals in FACETS’ Permanent Supportive Housing (PSH) programs who are chronically homeless and medically vulnerable as identified through the Vulnerability Index Service Priority Decision Assistance Tool (VI-SPDAT).
• Coordinates participant selection into the programs which may include meeting individuals at local homeless shelters, in places not meant for habitation such as the woods or street outreach, and/or ranking VI-SPDAT scores to ensure the most vulnerable homeless population is selected.
• Coordinates and manages volunteers and mentors assigned to each program participant to ensure their successful transition into the program.
• Serves as an ongoing liaison between property managers and participants as well as between participants and neighbors.
• Provides mediation and advocacy with landlords on the participant’s behalf to develop a workable plan to maintain housing.
• Creates and maintains consistent communication channels, both verbal and written, between several parties (i.e., tenant, landlord, referral source, collaborating agencies).
• Coordinates services using a wraparound/HOST/team approach.
• Travels and makes home visits to meet participants as well as works an adjusted work schedule including evenings and weekends as necessary.
• Conducts monthly home inspections for permanent supportive housing participants.
• Informally engages participants through the provision of emergency supports such as food, clothing, hygiene supplies, and similar supports. As participants are engaged, provide case management, information and referral to supportive services as needed including treatment for medical, dental, mental health, substance abuse problems as well as social services, and employment services.
• Provides transportation to medical services sites and dental services as well as information on other resources the individual may access to improve their health and/or level of self-sufficiency.
• Documents all services identified and provided, referrals made, and transportation provided. Enters all data into HMIS.
• Plans and coordinates life skills groups.
• Addresses and if necessary, diffuses crisis situations with participants. Assesses safety issues and assists participants to access emergency services as needed (e.g., mental health services, adult protective services, medical services).
• Assists in managing the FACETS budget for program expenditures.
• Prepares proposals, reports, and statistics for submission to HUD with the Senior Program Director’s supervision.
• Participates in program staff meetings and conferences to share ideas and plans; works cooperatively with staff to meet FACETS goals.
• Participates in and conducts in-service training for staff development. Actively supports FACETS’ mission-oriented outcome evaluation and outcome management.
• Represents FACETS in the community, in accord with Agency Mission, Vision, and Code of Ethics.
• Performs other duties as assigned.

Required Skills/Abilities:

• Bachelor’s Degree plus two years of professional social work/case management experience with homeless and/or at-risk populations. MSW strongly preferred.
• Requires strong familiarity with the chronically homeless medically vulnerable homeless population as identified through the VI-SPDAT.
• Requires knowledge and belief in “Housing First” and “Rapid Re-Housing” philosophy and strategies.
• Ability to work in a fast-paced environment and manage an intensive caseload with minimal supervision.
• Knowledge of current social service, homeless, and housing issues and methods/approaches to address issues.
• Ability to use HMIS to establish and maintain case records and to facilitate data collection.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to schedule and manage workload sufficiently to meet deadlines.
• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Must pass criminal background and Child Protective Services background checks.
• Bi-lingual (English/Spanish) a plus.
• Must be vaccinated against COVID-19.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.

Salary:

• $47,000.00 - $51,000.00 per year.
• FACETS offers a competitive salary commensurate with qualification/experience.

Benefits:

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and 3 medical plan options. 
• Paid Basic Life Insurance with an option to buy additional coverage
• 403(b) retirement plan options with generous matching
• Generous leave package for full-time employees: paid annual vacation and sick leave, 11 paid holidays per calendar year plus 3 floating holidays to use within the fiscal year; 12 weeks of maternity leave; paid bereavement leave
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Long-Term Disability, Short-Term Disability 100% employer paid
• Free Employee Assistance Program (EAP)
• Reimbursement of work-related expenses including portions of mileage, cell phone and data expenses
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How to Apply:

Interested candidates may apply by sending a resume and cover letter to employment@facetscares.org .

Equal Employment Opportunity M/F/D/V.

FACETS is proud to be an EOE/ADA employer that values diversity.

ADA Statement: FACETS will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Any person in need of accommodation should contact Human Resources directly for assistance.

Job Tags

Permanent employment, Full time, Temporary work, Work at office, Local area, Flexible hours, Afternoon shift,

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