Job Description

About the Role and Job:



Position : Site Reliability Engineer (SRE)
Location : Downtown, Canada
Mode of Work : Hybrid (3-4 days a week)

Job Summary

We are seeking a skilled Site Reliability Engineer (SRE) to enhance the reliability, scalability, and performance of our systems and applications. The ideal candidate will have strong experience in automation, cloud platforms, observability, incident management, and DevOps practices. This role involves working closely with cross functional teams to ensure high availability, continuous improvement, and efficient service delivery.



Key Responsibilities

• Design, build, and maintain automation for infrastructure provisioning and configuration management.
• Implement and manage monitoring, observability, and alerting systems to ensure service reliability.
• Collaborate with development and operations teams to enhance CI/CD pipelines and deployment automation.
• Lead incident response, root cause analysis, and continuous improvement initiatives.
• Manage cloud infrastructure, container orchestration platforms, and distributed systems at scale.
• Ensure security, compliance, and governance across systems and processes.
• Optimize application performance and conduct capacity planning and load testing.
• Maintain documentation, runbooks, SLOs/SLAs, and operational processes.
  
  

Required Skills & Experience

1. Automation & Configuration Management

• Ansible: Writing playbooks, roles, and modules.
• Python: Scripting for automation, monitoring, API integration.
• PowerShell: Automation for Windows, AD, and cloud resources.

2. Monitoring & Observability

• Dynatrace: Synthetic & real user monitoring, alerting, performance analysis.
• Moogsoft: Event correlation, alert management, incident orchestration.
• Elasticsearch Stack: Log aggregation & querying; familiarity with Kibana/Logstash.

3. Incident & Service Management

• ServiceNow: Ticket lifecycle, CMDB, workflow automation.

4. Infrastructure & Platforms

• Cloud: AWS, Azure, or GCP (compute, storage, serverless, networking).
• Containers: Kubernetes/OpenShift, Docker, Helm.

5. Database & Storage

• SQL Server: Query tuning, replication, HA/DR setups.
• Distributed DBs: Cassandra, Redis, NoSQL systems.
• Backup & disaster recovery planning.

6. Security & Compliance

• IAM, encryption, secrets management (e.g., HashiCorp Vault).
• Vulnerability scanning and compliance frameworks (e.g., SOC 2).

7. CI/CD & DevOps

• CI/CD tools: Jenkins, GitHub Actions, UrbanCode Deploy (UCD).
• Git workflows and branching strategies.
• Artifact management: Artifactory, Nexus.

8. Performance Engineering

• Load testing using JMeter.
• Capacity planning & performance optimization.
• Defining and measuring SLIs, SLOs, SLAs.

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