Job Description

About the Job:

Provides critical first contact between patient and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System/Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts.

Task Responsibilities :

Include but are not limited to:

• Make a positive first impression with patients.
• Communicate with patients in a courteous manner.
• Answer incoming calls, determine the nature of the call, refer the call to the appropriate person or take accurate messages with the date and time of the call.
• Calmly handle and/or properly direct patient questions and complaints.
• Provide basic information about Care Alliance services, location, and hours.

Scheduling:

• Coordinate patient scheduling and flow throughout the day by providing accurate appointment management and updating records of scheduled patients.
• Schedule appointments in accordance with guidelines.
• Prepare forms/documents for the patient to complete prior to the scheduled visit.
• Adhere to the Same Day Walk-In Procedure.
• Verify and interview patients for necessary registration information to ensure it is correct and current.
• Assist patients in completing any forms.
• Inform patients of the company's payment policy; follow the payment policy by collecting payment from patients at the time of service.
• Follow and track appointments due to no-shows, cancellations, and late arrivals.
• Call all patients that no-shows for a visit and attempt to reschedule the appointment.
• Reconcile daily co-pays before leaving and complete the deposit slip.
• Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
• Ensure HIPAA compliance by maintaining patient confidentiality and security of medical records.

Minimum Education and Experience :

Required:

• High school diploma/GED required, Associate degree or vocational program completion preferred.
• Minimum of 2 years providing patient services in a professional environment, experience working in a hospital, health center, or clinic. environment with direct patient contact Preferred.
• Experience working with people from various backgrounds.
• Experience using an EHR, Epic preferred.
• Excellent computer skills, Microsoft Office required.

Job Tags

Similar Jobs