Job Description

Order Processing Coordinator

Full-Time, In-Office

Are you an organized, detail-oriented individual with excellent communication skills, passionate for helping others, and looking for a long term position? Do you thrive in an office environment and enjoy supporting a team to achieve their goals? If so, we have an exciting opportunity for you! We are looking for a full-time, administratively gifted person with 1-5 years of experience in Customer Service. If that's you, keep reading!

WHO ARE WE ?

My Utilities has revolutionized one of the most stressful processes - moving into a new home - by making it easy to select and establish all of the utility services customers need in their new home or apartment: electricity, internet, cable/tv, security, insurance, gas, and water. We have a super fun and intentional culture that focuses on people first. We care for our staff by keeping the workplace fun with happy hours, and celebrating everything. We develop our team with intentional development plans and mentorship that help them hit their personal and professional goals.

WHAT’S THE JOB ?

• Support the MyUtilities sales team and our partners in a variety of administrative tasks while maintaining confidentiality at all times
• Manage all aspects of the customer order from start to finish, handling any delays or issues
• Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner
• Optimize customer experience by serving as one of the main points of contact for requests or questions from clients, sales agents and company partners 
• Navigate various technology and websites to research information, complete orders and communicate with clients
• A structured schedule of well-defined daily job responsibilities, ideal for those who prefer consistency

Requirements

WHO ARE YOU ?

• You are a multitasker who thrives in a fast-pace environment while staying organized 
• You have a natural desire to serve and support those around you
• You have 1 to 5 years of Customer Service and / or Order Fulfillment experience
• You have excellent communication skills, ready to hop on a call or send a email at any time
• You are able to perform under pressure, exercise time management and meet deadlines 
• You enjoy working at a desk on the computer and have basic computer skills [aka typing, spreadsheets, and etc]
• You align with our core values which are: excellence in everything, others focused, grit, and integrity
• You take ownership of your responsibilities in communicating with other team members 
• You are a stable, consistent and well-defined person looking for a permanent scope of responsibilities

**MUST BE EXPERIENCED WITH TECHNOLOGY, QUICK NAVIGATING BROWSERS AND VARIOUS SYSTEMS**
**MUST BE ABLE TO MULTITASK**

Benefits

WHY US ?

This position is a full-time, in-office position in Dallas, TX, on a team full of fun personalities, lots of laughs and even more coffee and treats. Our training program is intentionally designed to ensure you are fully-equipped and confident in starting your role.

• We want to see your face everyday - see you in the office!
• Your compensation is an annual salary of $45,000
• Paid time off (PTO) and paid holidays
• Insurance: Health, Dental & Vision
• No weekends or nights! Our office is open Monday - Friday.

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