Operations Manager - Financial Products Job at Super Com, Remote

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  • Super Com
  • Remote

Job Description

About the role:

The Operations Manager supports the day-to-day management of our fintech programs, including our digital wallet, deposit account, cash advance, and credit card products. This is an exciting opportunity to implement and manage multiple programs within a fun, fast pace environment.

About the team:
  • The Operations Manager rolls up to the Strategic Operations team, which is responsible for setting and executing operational strategies that support business growth.
  • Strategic Operations rolls up to the broader Operations org and you also have a dotted line to the financial products GM.
What you'll be working on:
  • Day-to-day management of our fintech programs
  • Build and maintain a working relationship with our sponsor bank to ensure our programs are compliant with regulations
  • Perform daily/monthly monitoring of all programs 
  • Generate and review reports and review them with the sponsor bank on a weekly/monthly basis
  • Oversee the marketing collateral review process with the bank
  • Daily monitoring of money movement to ensure funds are settling properly with the networks
  • Troubleshoot with our internal team and external bank/processor/3rd party vendors when issues arise
  • Build and maintain a working relationship with our processor and 3rd party vendors to ensure our programs are operating as intended
  • Oversee new product feature implementation launches
  • Work closely with our payments, product, operations, customer service, analytics, and engineering teams to manage daily processes that drive operational excellence
  • Work closely with the Compliance Officer and legal team to ensure our policies and procedures are inline with regulatory standards
  • Partner with our fraud team to mitigate risk and losses
  • Other duties as assigned
What we’re looking for:
  • 3-5 years of program management and/or operations experience in the financial services industry
  • Demonstrated ability to exercise sound judgment under pressure
  • Ability to assess problems and action on timely solutions
  • Demonstrated ability to communicate with all levels of company management and 3rd party vendors

Job Tags

Remote job, Full time,

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