We are looking for ITAM Zendesk Administrator ( Min 5+ years of exp ) HYBRID (Webcam Interviews)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 9-18 Months +
Location: Washington DC 20024
Immediate interviews Webcam Interviews ONLY
ITAM Zendesk Administrator
Hybrid position - local candidates only
Position Summary:
The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
Key Responsibilities:
1. Ticket Management
Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
Monitor and manage SLAs for all tickets.
2. Data Synchronization with Oomnitza
Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
3. Reporting and Auditing
Generate and distribute weekly reports on ticket status and SLA compliance.
4. Process Optimization
Develop and refine processes for ticket categorization and assignment.
5. Communication and Collaboration
Act as the primary point of contact for ITAM ticket management within Zendesk.
Required Experience and Skills:
Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
Familiarity with SLA management and reporting tools.
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
| Experience with Business workflow processes | Required / Desired | Amount | of Experience |
| Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms. | Required | 0 | |
| Familiarity with SLA management and reporting tools. | Required | 0 |