Provide in-store customer support and perform diagnostics and repairs on Apple devices, including MacBooks, iPhones, and iPads. This role combines hands-on technical repair work with direct customer interaction. Responsibilities Greet and assist walk-in customers with device issues Diagnose hardware and software problems on MacBooks, iPhones, and iPads Perform repairs such as screen, battery, keyboard, trackpad, SSD, and port replacements Handle macOS and iOS troubleshooting, data backups, and OS installations Provide repair estimates, timelines, and clear explanations to customers Test devices after repair to ensure full functionality Maintain repair logs and parts usage records Keep the repair workspace clean and organized Requirements Proven experience repairing Apple devices (especially MacBooks) Strong knowledge of macOS and iOS Ability to interact professionally with customers Attention to detail and quality workmanship