Job Description

The Shop Manager is integral to the ongoing success of the business. The responsibilities of the Shop Manager include creating and leading a cohesive team, assigning duties and schedules, guiding the team to meet production targets, and completing reporting information and administrative duties. The position requires knowledge, skill, and ability to perform intricate repairs, stone setting, and custom work using traditional and modern technological methods. The position requires the ability to balance teamwork and individual responsibility. Responsibilities: Shop Management • Plan, assign, and direct work. • Oversee all technical aspects of the shop.  • Provide and oversee training and education for jewelers and sales associates. • Develop and maintain quality control standards and KPIs for the shop.  • Maintain an adequate inventory of shop supplies. Perform annual physical inventory.    Jewelry Repair, Restoration, and Fabrication • Complete customer and stock jobs to Michele and Company’s standards of quality control including basic to advanced repairs.  • Complete custom work according to detailed instructions and meet estimated deadlines.  • Perform advanced stone setting, including but not limited to fancy shapes and colored gems, prongs, channels, and pave.  • CAD, 3-D Printing and Engraving.   Customer Experience • Inspects job prior to starting work; alerts staff of any additional work that is needed.  • Multitasks, prioritizes duties, and completes tasks in a timely manner.  • Manages time well; schedules adequate time to complete work. • Completes jobs by designated date.  • Proactively communicates with sales associates and inventory control specialists or sales managers when issues arise.  • Professionally interacts with associates and clients, as necessary.    Operations • Manages all paperwork and documentation associated with repairs and shop inventory.  • Keeps Goldsmith’s bench and shop neat, clean, and organized.  • Participates in store meetings. Qualifications: • Design and Technical Proficiency - Generates creative solutions; Translates concepts and information into images; Demonstrates drawing aptitude and CAD proficiency with industry-standard software; Renders images based on text descriptions; Works with client directly to design at the front end; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail; Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; and Shares expertise with others.  • Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.  • Team Leadership - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth. • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Works within an approved budget. Develops and implements cost-saving measures. Contributes to profits and revenue. Conserves organizational resources.  • Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works efficiently.  • Safety and Security - Observe safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.  About Company: At Michele & Company Fine Jewelers, we treat every customer like family in a caring and welcoming environment. We provide quality jewelry from simple to extraordinary for any occasion and for all ages. We strive to build honest, lasting friendships so that we can provide quality jewelry and services to multiple generations. If you would like to work in a positive, beautiful work environment surrounded by amazing customers and custom, one-of-a-kind jewelry, look no further. We want to add YOU to our TEAM!

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