Job Description

Job Description: Field Service Technician – Berne, IN

Position Summary :

Strong background in mechanical systems, excellent problem-solving abilities, and a commitment to delivering outstanding customer service. Responsibilities include installing, maintaining, and troubleshooting mechanical equipment on-site to ensure optimal performance.

Travel Expectations :

• Domestic (within U.S.) & Mexico: 50% - 60%
• Internationally: 10% - 20%

Starting Pay Range :

• $27/hr. - $35/hr. base
• There will be paid allowances & per diem for car, food, lodging, flights, etc.

Essential Job Functions :

• Install, maintain, and repair mechanical and electrical systems and equipment at customer locations.
• Diagnose electrical issues and implement effective solutions to minimize downtime.
• Collaborate with customers to understand their mechanical and electrical needs and provide technical support.
• Conduct routine inspections and preventive maintenance to ensure the reliability of mechanical and electrical systems.
• Utilize technical manuals, schematics, and diagnostic tools to perform accurate repairs.
• Keep detailed records of service activities, including maintenance logs and customer communication.
• Provide daily field service reports during customer on-site work.
• Provide on-call support for emergency repairs and technical issues.
• Collaborate with the engineering team to communicate feedback on product performance and suggest improvements.
• Provide assistance to the assembly floor and participate in machine debugging.
• Stay updated on industry trends and advancements to enhance technical knowledge.
• Adhere to safety guidelines and protocols while working on-site.

Experience Required :

• 3-5 Years in a machine maintenance/field service experience

Mandatory Qualification Requirements :

• Proven experience as a Field Service Technician or similar role.
• Must be able to read and understand electrical, pneumatic, and mechanical drawings
• Working knowledge in Windows and Microsoft Office.
• Excellent troubleshooting and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and manage time effectively.
• Possess or able to obtain a U.S. Passport.
• Extensive travel to customer sites is required, domestically and internationally.

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