Dispatcher Job at Western Tidewater CSB, Suffolk, VA

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  • Western Tidewater CSB
  • Suffolk, VA

Job Description

Western Tidewater CSB is seeking Dispatchers for our Regional Mobile Crisis Division.

Responsibilities and Duties for Dispatchers:

  • Reports directly to the Regional Community Training Liaison
  • Answering calls withing 30 seconds from, individuals, community partners and National suicide call center.
  • Dispatching our mobile crisis responders to various locations
  • Distributing information to callers/staff about community resources as needed
  • Collaboration with community partners as needed
  • Documenting information in the Call Center data platform, electronic health record or other required data collection entities
  • Maintain phone availability for consultation/response
  • Review documentation to assist with maintaining compliance with adherence to program standards
  • Review shift reports/pass down information
  • Model appropriate levels of professionalism
  • Assist with coordination of linkage to community resources
  • Communicate needs of the program to supervisor

Qualifications and Skills for Dispatchers:

  • QMHP preferred, state Certified Peer Specialist, EMS, or previous dispatch experience
  • Valid driver’s license with an acceptable DMV record at time of hire and continuously thereafter.
  • Must be able to multitask
  • Must be self-motivated and able to work remotely, Reliable internet connectivity is required
  • Must be able to use a computer and enter information in a clear and concise manner
  • Must be able to stay calm and focused during a crisis
  • Must be able to use critical thinking and problem solve

Job Tags

Shift work,

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Job Summary
  • Location
    Suffolk, VA
  • Job Type
    Full Time
  • Date Posted
    2026-05-22
  • Expiration date
    2026-06-21