Job Summary:
The Director of Technology Adoption & Readiness will lead the adoption, optimization, and integration of IT systems across Care New England’s healthcare facilities.
This position partners closely with clinical operational, and IT leaders to ensure technologies are fully utilized, user engagement is maximized, and workflows support strategic goals.
The role oversees change management, training coordination, workflow performance monitoring, and organizational readiness for technology-driven transformation.
Duties and Responsibilities:
Oversee governance and optimization of IT Systems, ensuring alignment with organizational priorities.
Partner with training teams to develop onboarding and role-specific training for clinical and non-clinical staff.
Collaborate with the EPMO to lead change management efforts related to new technology rollouts and workflow changes.
Support managers and clinical teams in adapting to new systems through coaching and continuous learning.
Monitor workflow performance and identify opportunities for improvement through performance metrics.
Report on employee adoption, satisfaction, and ROI of IT investments to executive leadership.
Ensure alignment with the EPIC Stars program to enhance clinical outcomes and operational performance.
Promote stabilization and continuous improvement through evidence-based practices.
Build partnerships with department super users and key stakeholders for seamless system integration
Requirements:
Bachelor’s degree in healthcare administration, business operations, nursing or a related field required, master’s degree preferred.
Minimum of 8-10 years of progressive leadership experience in healthcare operations or clinical settings, including IT adoption and change management.
Experience with Epic or other healthcare IT platforms preferred.
Proven success in leading change management and IT optimization initiatives across multi-functional teams.
Epic certifications preferred.
Expertise in IT workflow design, training programs, and change movement
Exceptional communication and leadership skills with ability to influence across all levels.
Strong analytical abilities and experience in benchmarking and data-driven decision making.
In-depth understanding of healthcare operations, clinical systems, and organized dynamics
Additional Information:
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center,are trusted organizations fueling the latest advances in medical research, attracting top doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis
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