Job Description

POSITION PURPOSE
The Desktop Support Technician will provide user support to the organization and is responsible for the installation, configuration and troubleshooting of computer hardware, operating systems, network configurations and software.
ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Troubleshoot, configure, and monitor the functioning of personal computers and peripherals.
• Undertake pre-emptive maintenance on telecommunication equipment.
• Electronic Medical Record Support
• Assist with the set up and deployment of IT workstations and maintain equipment for end users.
• Assist end users with network set up and maintenance at all OIC locations.
• Utilization of Remote Desktop Support
• Perform information technology projects as directed.
• Help create detailed process and procedure documentation.

QUALIFICATIONS

Associates’ or Bachelor’s degree in Information Technology or an equivalent combination of education and training/experience. 1-3 years of experience in an Information Technology support capacity.
A+, Network + and other CompTIA certifications preferred.
KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of TCP/IP LAN/WAN networking
• Knowledge of VMware
• Windows 10 and Windows 11 knowledge
• Knowledge of telecommunication and VOIP systems
• Must have the ability to work independently.
• Proficiency with Microsoft Office 365products
• Ability to work on multiple projects simultaneously.
• Highly organized, with ability to report on the status of projects.
• Ability to identify and resolve problems in a timely manner.

Job Tags

Full time, Work at office, Remote work,

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