**About the Role**
A sports betting education company is seeking a Customer Success Specialist to guide new customers through their partnered online casino welcome experience. This person will serve as the friendly face and voice that walks players through how to claim their welcome bonus, use their free play on slots, and record their winnings, ensuring a smooth, fun, and professional onboarding experience.
While the role involves repetitive daily tasks, it’s also highly interactive, you’ll meet new customers every day, help them succeed, and represent Hedgequarters with charisma and professionalism.
**Core Tasks:**
* Walk new customers through the online casino welcome bonus process (no gambling experience required).
* Onboard & guide new customers following internal SOPs
* Provide clear, upbeat, and friendly instructions over phone, chat, or video call.
* Build rapport with customers while maintaining brand professionalism.
* Answer customer questions promptly and escalate issues as needed.
* Maintain accurate notes and status updates within the CRM.
* Ensure customer onboarding tasks are completed within established SLAs (<1 hour response time).
* Collect feedback from clients to improve the onboarding experience.
* Assist with developing onboarding FAQs and SOPs for continuous improvement.
* Support general customer success and administrative functions as needed.
**Must-Haves:**
* 3+ years of experience in customer-facing roles (Customer Success, Account Management, or Support).
* Excellent verbal and written English communication skills — clear, warm, and empathetic.
* Charismatic and personable approach to customer interactions.
* Strong organizational and follow-up skills.
* Basic–intermediate proficiency in Google Sheets / Excel for simple reporting.
* Experience using CRM or helpdesk tools (e.g., Gorgias, HubSpot, Zendesk).
* Comfortable using Slack and Zoom for internal communication.
* Ability to work full-time EST hours.
**Nice-to-Haves:**
* Background in customer onboarding, hospitality, or concierge-style service roles.
Retail Cashier and Customer Service Location Sacramento, CA : Why we will love you ~1 year sales or customer service experience preferred ~ High School Diploma or equivalent What you'll be doing day to day Build loyalty by ensuring customers have a positive...
...winning playbook?Impact Home Team is looking for a Dispositions Manager who can turn contracts into closings and drive revenue with... ...Have direct-to-consumer or high-ticket B2C sales experience (real estate, solar, door-to-door, etc). Thrive in 100% commission...
...Northwest High School in Grand Island is accepting applications for the 2026-2027 school year for the position of Boys Head Football Coach. This candidate must have coaching experience. Review of applications and scheduling of interviews will begin immediately. Aplications...
...Sign-On Bonus Gundersen Tweeten Care Center, a long-term skilled nursing care facility located in Spring Grove, MN, is dedicated to... ...Minnesota Minimum of an Associate Degree in Nursing CPR Certified No experience required! Emplify Health is comprised of two of the Midwest's...
...tools, and simple machines according to engineering and tool design specifications. Qualification and documentation: perform gauge... ...or GED (accredited). ~ Completed 5-year Tool & Die Maker apprenticeship with 576 hours of vocational training and 10,400 hours of OJT,...